Teletherapy FAQs

Why are teletherapy services only available to students in certain states? Why not others?

Individual teletherapy is currently only available to students located in the states listed on our home page. Each state has its own mental health licensing regulations. To provide teletherapy outside of Oregon, we must have permission from each state’s licensing boards to provide psychological services across state lines. We are continuously working with state licensing boards to get permission to work with students located in other states, so check our website for updates.

What support can I get if I am not located in one of the states where the UCC can provide teletherapy services? 

If you are a current student, you can call us at 541-346-3227 or submit a form found on our Case Management page. One of our case managers/therapists can assist you in finding support in your area, navigating insurance, and connecting you to additional university support services. 

All students can access 24/7 in-the-moment support by calling 541-346-3227 and students can access our Online Self-Care Kit, Be Well Blog, Instagram and Facebook pages @UOcounselingcenter. We are continuously working on expanding our services, so check our home page updates.

Is teletherapy confidential?

The UCC provides confidential psychological services, consistent with the parameters of state and federal laws. For video sessions, we utilize Zoom (the HIPAA-compliant version) through the UO, which is secured with end-to-end encryption for your appointment. 

Is there a cost associated with teletherapy?

There is no out-of-pocket cost for this service, or any other UCC service. Our services are covered in part by the student health fee.

How can I get started with teletherapy sessions?

Just call 541-346-3227 to schedule a teletherapy intake! You can even connect with a therapist/case manager if you have any further questions about the process. 

How long does the paperwork take? When do I need to complete my paperwork by?

It depends. Returning clients typically have shorter teletherapy intake paperwork (about 10-15 minutes) and new clients have slightly longer (about 20-30 minutes). The paperwork will be emailed to you no more than 48 hours prior to your appointment. Prior to your appointment, you will also receive information on joining your session and steps to prepare for your teletherapy session. 

What if I have trouble completing paperwork?

It is VERY important that you complete and submit the paperwork at least one hour prior to your session. These forms help your clinician tailor your appointment to your specific needs. If your forms are not completed at least one hour before your appointment, your appointment may need to be rescheduled or canceled, and may be subject to the UCC missed appointment/late-cancellation fee. If you have any questions or concerns about completing the paperwork, please call us at 541-346-3227.

How many teletherapy sessions can I use?

Like our other services, there is no session limit. Our center operates on a short-term therapy model and the number of sessions will depend on the nature of student concerns and needs. Learn more about short-term focused therapy.

I don’t feel like I have enough privacy for a session in my home. What options do I have?

If you live with others, ask them to not disturb you. There are also some creative techniques you can use to prevent others from overhearing. Use headphones or earbuds so that your therapist’s voice is only heard by you, place a fan or noise maker next to your door, or find a private area like outside or in a car.

Should I use headphones for my session?

Students are welcome to use headphones during their sessions. We suggest you wait to connect your headphones until the Zoom call is connected.

I’d prefer in-person support. What are my options?

If you would like to drop in for in-person services, come to the University Counseling Center during drop-in hours or call us at 541-346-3227. This process will be slightly different from our normal drop-in services, as providers from the University Health Center behavioral health team will be meeting with students for in-person services during this time.

I’m interested in working with one of your specialists, like the Latinx student specialist. How can I be connected with a specialist?

We offer a variety of specialty services including identity-based support, Black/African American student specialists, undocumented student specialists, Latinx student specialists, international student specialists, Jewish student specialists, gender support services, and alcohol and other drugs support.

Our specialty services are still available. To get connected with a specialist simply call us at 541-346-3227 and share that you would like to be scheduled with a particular specialist. This includes live video sessions, phone consultations, and ongoing video therapy. 

How can I be super-duper prepared for my teletherapy session?

Find a private and secure location, have a strong technical setup, and make sure you have a stable and reliable Internet connection. Have your phone with you as a back-up in case there are any technology issues. 

If you are meeting with a new UCC therapist for your session, have your UO ID so that you can show it to your therapist. Remember to inform your provider of the address where you will be physically located during your session has changed.